Last updated: 7 November 2025
The Business Distillery
ABN: 59 835 753 117
Contact: hello@thebusinessdistillery.com.au
Location: Brisbane, Queensland, Australia

1. Overview

At The Business Distillery, your privacy matters.
This policy explains how we collect, use, store, and protect your personal information when you visit our website, download resources, make an enquiry, or work with us.

By using our website or services, you agree to this policy and consent to the collection and use of your information as outlined below.

2. Information We Collect

We collect personal information that is reasonably necessary to provide our services and operate effectively. This may include:

• Contact details: name, email address, business name, and phone number (if provided).

• Billing information: postal or billing address, payment details, and transaction history.

• Business information: relevant details you share so we can deliver consulting, operational, or coaching services.

• Website usage information: analytics, cookies, and technical data (e.g., browser type, pages visited).

You may choose to provide additional information — for example, through forms, questionnaires, or onboarding processes.

3. How We Collect Information

We collect information in several ways:

• When you visit our website, complete a form, download a resource, or sign up for emails.

• When you contact us by email or social media.

• When you become a client and provide details necessary for service delivery.

• Automatically, through analytics tools and cookies (see section 8).

You can choose not to provide certain information, but this may limit our ability to offer you specific services.

4. How We Use Your Information

We use personal information to:

• Provide and deliver consulting, operational, and digital services.

• Respond to enquiries and communicate with you.

• Manage billing, payments, and contracts.

• Improve our website, services, and client experience.

• Send newsletters or updates (if you’ve opted in).

• Comply with legal and regulatory requirements.

We do not sell, rent, or trade your personal information.

5. Disclosure of Personal Information

We may share limited information with:

• Service providers (e.g., IT, website hosting, accounting, CRM, or email marketing tools) that help us operate our business.

• Professional advisers (e.g., accountants or legal advisors) for business operations.

• Regulators or authorities where required by law.

Where your information is shared with third parties, we ensure they handle it securely and only for the purpose it was provided.

Some service providers may be located outside Australia (for example, cloud hosting or collaboration platforms). By using our services, you consent to the possible overseas transfer of your information, subject to reasonable data protection measures.

6. Data Security and Storage

We store information in secure systems (including cloud-based applications such as Microsoft 365, Notion, and other SaaS tools).

Access is restricted to authorised personnel and protected by passwords and encryption where possible.

We retain information only as long as necessary to provide services or meet legal obligations, and we securely dispose of information when it’s no longer required.

7. Client Confidentiality

As part of our consulting and operational work, clients may share confidential or commercially sensitive information with The Business Distillery.
We take this responsibility seriously and are committed to maintaining the highest standards of confidentiality.

We will:

• Treat all client information, data, and materials as confidential.

• Only use this information for the purpose of delivering agreed services.

• Not disclose or share client information with third parties without written consent, unless required by law.

• Take reasonable technical and organisational measures to safeguard digital files, documents, and communication channels.

Where we collaborate using cloud-based tools (e.g., Microsoft 365, Notion, or other secure SaaS platforms), clients can expect that:

• Access is limited to authorised team members and subcontractors directly involved in the work.

• All subcontractors engaged by The Business Distillery are bound by confidentiality obligations consistent with this policy.

• Shared information remains the property of the client and will be returned or deleted upon request or completion of services, subject to any legal recordkeeping requirements.

We value the trust our clients place in us and are committed to ensuring their business information remains protected and private at all times.

8. Cookies and Analytics

Our website may use cookies, pixels, and analytics tools (e.g., Google Analytics) to understand how visitors use the site.
You can adjust your browser settings to refuse cookies, though some site features may not function properly.

We use this data to improve performance and user experience — not to personally identify you.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct or update inaccurate information.

• Opt out of marketing communications at any time.

• Request deletion of your data, subject to legal or contractual obligations.

To exercise these rights, contact us at hello@thebusinessdistillery.com.au.

10. Links to Other Websites

Our website or emails may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Updates to This Policy

We may update this policy from time to time to reflect changes in law or business operations.
The latest version will always be available on our website.

12. Contact Us

If you have any questions, concerns, or feedback about this policy or how your information is handled, please contact:

The Business Distillery
hello@thebusinessdistillery.com.au